JB
Jessica Brown
2 days ago
We’ve always loved coming here every time we visit Lake Havasu. It’s been our go-to spot to relax by the pool, enjoy great food, and spend the afternoon — we typically spend a couple hundred dollars (if not more) every visit on food and drinks.
Unfortunately, this visit was a huge disappointment. The new GM has decided that no one under 21 is allowed at the pool. I can understand setting limits for older teens or party crowds, but we were turned away because of our one-year-old daughter. That’s really unfortunate for families who have supported this place for years.
We always loved the atmosphere and the service before, but sadly, we won’t be back unless they reconsider this policy. It’s a shame to see a family-friendly spot become so unwelcoming to actual families.
DREAMY DREAM COME TRUE , FUN IN THE SUN LIKE NEVER EVER BEFORE. BEACHFRONT SUITE , INFINITY POOL WITH SWIMUP BAR AND AMAZING DRINK CALLED MUSTANG SALLY. STAFF WAS SUPERIOR, SUNRISES AND SUNSETS OVER THE LAKE WERE UNREAL
TF
Tyson Farwell
Oct 24, 2025
FAMILY TRIP RUINED BY SEWAGE SMELL AND POOR SERVICE.
We were excited to make this our family’s go-to spot in Havasu, but this last stay was awful.
First, our room had a horrendous sewage smell that hit like a brick wall. Instead of moving us or even checking it out, they sent maintenance with a 2-liter bottle of bright blue liquid labeled “smell good.” No idea what chemicals we slept with that night. Two nights later, the same smell came back, and the front desk literally said, “Captain’s room needs blue bottle again.” My daughter’s asthma flared up and we had a miserable night.
Then I accidentally left my slalom ski on the beach. I called as soon as I got home (5 hours away) and told them exactly where it was — right in front of parking spot 13 on the bay cove. Twice I was told “nobody turned it in,” and nobody would even go look. I had a friend in Havasu check later that evening, and sure enough, my ski was still sitting right where I said.
Mistakes happen, but the lack of care, effort, or basic customer service here is disappointing. After three years of visiting, we’ll be finding a new place to stay.
SR
salena Rafferty
Oct 20, 2025
This resort is amazing. The staff are so nice and helpful. If you are looking to have an event there make sure you talk to Kim Byers. She is the event coordinator and beyond helpful!
I had a meeting there, but stayed an extra day to enjoy the water!
CJ
Charlene Jean
Sep 30, 2025
My family and I stayed there for my daughter, sweet 16 and we just had the most magical experience. From the second we checked in everything was perfect. I couldn’t believe myself. We are used to staying at the Ritz Carlton and I can tell you single-handedly that the customer service was above and beyond Ritz Carlton Quality. The rooms were spacious, clean, full of towels. I didn’t have to bother housekeeping or room service once. It was private and I didn’t have people knocking on my door at seven in the morning. I had the most beautiful views, every one of our rooms had an amazing view. The food was excellent. The bar overlooking the river was so fun!! Great music of all kinds! Nothing political going on so it was peaceful! We rented jet skis and pontoons off the resort and had a blast. The guys down at the nautical resort Water sports are absolutely phenomenal. We just want to thank you guys so much for making this a magical trip. You should all be so proud of yourself you are running a five star resort and we will be back every year with more and more family and friends!!! Thank you from the bottom of our hearts