The Madison at Greenwood

Reviews

• KK

  Kay Krebs

  Oct 9, 2025
  5.0
  The maintenace men changed light bulbs, and also the freezer filter. Also, the living room blind was stuck and I couldn't lower it all the way. They fixed that for me. Thank you for all your help in a timely way.
• CB

  Carlos Berreondo

  Sep 11, 2025
  5.0
  Great service, I appreciate the open communication that there is.
• HP

  Hunter Pendygraft

  Sep 1, 2025
  1.0
  I’ve lived here since December 2024, and based on my own experiences, I cannot recommend this complex. The Madison markets itself as a luxury-style apartment, yet for roughly $1,640 a month for a 1 bed / 1 bath (654 sq. ft.), the quality and management fall far short of what you would expect. Parking: Parking is one of the biggest frustrations. There is extremely limited availability unless you pay extra. I was forced into paying $75 for a space, and my partner has to pay an additional $50 to park in a completely different building’s garage, even though there are open spots in ours. Management claims it’s one vehicle per unit, yet I’ve personally seen neighbors with multiple spots in the same garage. On top of that, the garage doors and arms are constantly breaking down, leaving tenants unable to even get their vehicles out. Apartment Quality: In my own unit, the doors frequently jam and break, and the grout between floor planks keeps coming up. After just a year, our washer failed and began smelling like it was burning. Management & Maintenance: The office rarely answers the phone, and voicemails go unreturned. Maintenance has entered our apartment without proper notice and, on one occasion, left our unit unlocked while my partner and I were at work. Additionally, it seemed, based off of the Indiana Homeland Security certification posted, that the only elevator in one of the buildings was out of certification for almost 6 months before it was finally re-certified. We’ve also been threatened with an additional $100 fee for accidentally leaving a trash bag open by the trash valet service. This is technically a 3rd party, but concerning nonetheless. Internet & Utilities: Residents are forced to pay for White Sky internet, which in my experience has been unreliable and full of issues. Even though these are new builds, we’ve also had repeated power and water shutoffs with little to no warning. Mail & Packages: Package delivery is a constant headache. Many times I don’t receive a code to retrieve packages, and if the office is closed when a delivery attempt is made, the package is delayed or sent back. They cram deliveries for 200+ units into a tiny 10x10 room, which is chaotic and unorganized. Damage Waiver Program: The final straw for me was the new mandatory $17/month “damage waiver” program. Residents already have to provide proof of renters insurance in order to lease here, yet management rolled this out with minimal notice, automatically charging us for a policy that doesn’t even cover personal property like true renters insurance would. Overall, this has been my personal experience living at The Madison at Greenwood. For the price and the “luxury” branding, the reality has been poor communication, unreliable amenities, constant extra charges, and serious management issues.
• MD

  M D

  Aug 28, 2025
  1.0
  If I could leave a zero I would DO NOT move here! They make us get wifi with the company of their choice it is always down. The grounds to include elevators contain pet feces and urine all of the tenants complain and the management does nothing about it. The portal to pay rent is constantly down you will receive a late fee of 75.00 / 10.00 each additional day until you can pay it even if the issue is with the portal. Parking does not exist unless you pay 100.00 for parking per month. My biggest complaint is the management they are a joke . Neither the assistant manager or manager understand anything that is communicated. They will pass the buck and never come up with a solution. I believe all of the units are currently infested with gnats from the drain they are doing nothing about it. The pool is dirty it does not get cleaned at all. The best thing about living here are the neighbors , however we are all moving out now this is too much to pay for services that do not work and problems that aren't resolved.
• MM

  madkryptonite

  Aug 28, 2025
  1.0
  I couldn’t recommend this place to new tenants. As everyone else is saying, the parking situation is miserably bad. There is animal waste left inside or on sidewalks. Internet sometimes goes out for no reason. The water is super hard. Walls are thin. Packages go missing and are a nightmare to find in the locker. Etc etc. The only good things are the resident events and the apartment itself looks nice. I sadly renewed but won’t be leasing again as soon as it’s finished. The price is too high given all the inconveniences.