The LINE DC

Reviews

• RR

  Rachel

  1 day ago
  1.0
  Back here after a great first stay, but this one was rough—for multiple reasons— but the biggest one is that the bar across the street on the 2nd floor plays blaring music until 2:30 am. Managed to get to sleep but it woke me up at 1 and when I called down to the front desk to ask about when it will stop, I told her it was so loud it sounded like it was in my room. She got really short and just said “yep.” Reading other reviews— you guys got offered earplugs?! Lucky. But in all seriousness, what other reviews say about the staff being rude is true, unfortunately. It’s almost bewildering. If you have to pay money to sleep, at least do it at a place that allows you to sleep. I wouldn’t stay here again.
• AN

  Acacia N

  2 days ago
  1.0
  I stayed at The Line DC for one night (10/30), and it was honestly one of the worst hotel experiences I’ve ever had. My room was directly above a nightclub, and the music was blasting nonstop until nearly 3 AM. It was impossible to sleep. I reached out to the front desk to request a room change, but they said there was no availability. Instead, they offered a pair of earplugs and a $30 credit — which doesn’t come close to compensating for a sleepless night. Based on other reviews, this seems like a known issue, yet management hasn’t done anything to fix it. If they’re aware of the noise problem, they simply shouldn’t assign these rooms to guests. A good night’s rest is the bare minimum any hotel should guarantee. The restaurant was another disappointment — the food was mediocre at best, and both my friend and I felt sick after having brunch there. The service was also extremely slow, which only made the experience worse. The room and décor looked nothing like the photos online. Everything felt dated, worn down, and poorly maintained. They didn’t even have basic amenities like bedroom slippers. Overall, the place feels like a hotel that’s running on autopilot, with understaffed and untrained employees just trying to do the bare minimum. This definitely doesn’t feel like a 5-star hotel — more like a business that’s lost its standard of care. I would not recommend staying here to anyone.
• LC

  Linda Collier

  4 days ago
  1.0
  Watch for charges to your account! We had someone else charge their bar tab to our room. We pointed this out on our bill when checking out so they removed it, then they charged our card again. We disputed it and they turned in a receipt with a scribbled signature. There was a wedding at the hotel that day so the lobby/food area was closed and we were not at the hotel when the charge was made. We attempted to email them, call them and several people said they’d look into it and we got no response. It was obvious someone charged it to our room, and we stayed next door to the wedding party group. The hotel has done nothing to remedy this and we are stuck paying someone’s bar bill because of a scribbled signature. We even asked hotel to pull our signatures to see how they don’t match, with no response. Awful customer service and be sure to plan on having someone else’s dinner or drinks charged to your room because the hotel does nothing about it. Very disappointing on lack of service and accountability. This could have been easily remedied and we gave them many opportunities to fix it.
• KL

  Kel L

  Oct 25, 2025
  1.0
  Deleting some context to save text; tldr, stayed here before and referred many people to The Line. This is the first night of a three night reservation. Service was poor particularly related to a noise complaint for a neighboring rooftop business, a club called Air. Extremely loud club music, so loud I can tell you which artist and what song, dB meter reading 53dB (normal nighttime peak levels should be below 40dB). Rooftop club is basically at room level, I can look in and see people partying. Called the front desk around midnight, several hours after the music started, asked what time the club closes, was told 1a and offered earplugs. Seems like this happens all the time, decide to be patient. 01:30 rolls around, I call the desk what time it’s over, now I’m told 03:00a and ask for a new room. At capacity, I’m told. Different front desk agent this time, but not helpful at all. No offer to have security look in or call the police, no mention of compensation, barely an apology. I called the police, who were incredibly helpful and apologetic on the hotels behalf (better hotel service from the police, honestly), and they had the club turn down but cannot make them stop, I’m told. It’s 02:30 and the music has quieted but continues. Not 5-Star service from the hotel. I have recordings and decibel readings and I will be seeking full refund. $250 plus fees per night and I haven’t slept, no attempt for resolution from the hotel thus far.. Update two, the gift that keeps on giving: spoke with a helpful woman at the front desk this morning, ran her through the situation. She explained the manager would have to call me because she didn’t have the authority to issue a credit for the comped night and confirmed my cell phone number. We let her know we were leaving and left our bags with her, expecting a new room. She confirmed my cell number and we walked out the door for a long days walk in DC. Returned to the hotel, no calls, and someone identifying as the assistant manager (who admitted to being the person who lied and said the club closed at 1a) was at the desk. Was apologetic but had no answer for why I didn’t receive a call besides, “I called the room and your phone several times,” (which we made very clear we wouldn’t be returning to). Gave a new room, quiet, which is good. Asked for a refund for the previous night, and he rolled his eyes at me and explained that the manager would have to call me tomorrow. Promised us a $50 gift card for the hassle and never gave it to us. He tried to explain that there was nothing they can do about another business, and I explained that calling the police, like I had to, was a decent solution. Told a very kind member of the waitstaff that I was looking for my $50 credit and she connected me with Isaac, who is one of the managers here. He said he couldn’t help me that night but someone would reach out on Sunday. Isaac at least heard us out without making excuses, which was more than anyone had done til then. The restaurant and bar staff are amazing, and the only real good thing about our stay. This is the FOURTH attempt to rectify this situation and it keeps getting worse. Do not believe the five star claim, this is below Red Roof Inn service, in fact that is an insult to Red Roof, any time I’ve lodged with them, at least I could SLEEP. If management chooses to not make this right by eod tomorrow, I will be calling my credit card company. I have been beyond patient in getting this resolved. Update, response from the business puts the burden on me, once again to resolve this. I have been to the desk three times and asked for the manager, who is apparently never here. Received a missed call while at ANC, no message. A total of six attempts have been made to resolve this issue over three days and the manager is not here, every time, regardless of the time of day. The lack of response indicates that the hotel is fine to take a chargeback. I have made more than a reasonable effort to resolve this directly, the Line can deal with my credit card provider from here.
• TD

  Tori DiVincenzo

  Oct 15, 2025
  1.0
  Beyond disappointed!! That we haven’t heard from management or had emails returned. We decided to upgrade our room to a corner suite. We spent over $500 for the night with parking. The power went out around 10pm to over half the building. People were so mad. We weren’t, we decided to make the best of it because no one has control over that. They gave us 2 free drinks at the bar. Next morning still no power and still not mad. We checked out at 11:30am power was still off. Upon check out the front desk clerk told us that the manager would be reaching out to offer a free stay in the future. I didn’t love that idea because I didn’t want to go back again to that specific area in DC. But my husband just told me to mention it to the manager since the front desk clerk had enough going on. It’s been almost 2 weeks now. I’ve emailed 2 times to 2 separate company addresses. I’ve heard NOTHING from the manager. No apology or compensation. I’m beyond frustrated. It’s unacceptable with how much money we paid. I know that no one can control the situation of the power going out and that’s fine. But the lack of communication and comprehension for the situation is beyond unacceptable. Things like this happen and running a business you must make them right.