The Godfrey Hotel Chicago

Reviews

• TB

  Tasha Bush

  1 day ago
  3.0
  First of all they sent me an email invitation to complete a survey, addressing me by someone else's name. The website quoted one price, added fees of nearly $25, which we paid. THEN when we got to the hotel, there were $30 more of hidden fees including a "resort fee". What resort??? We asked the 2 people at the front desk 18 different ways what the resort fees were for as well as why were the fees secretly added when we were checking in. After they both tried to speculate for almost 20 minutes, they ultimately ended up telling us they didn't know. In exchange for paying the resort fees, we were given 2 mini bottles of Fiji water. The TV kept going off every 30 minutes even though the sleep timer was off. Very annoying, we couldn't even watch a movie without having to start over with their weird TV setup that was not user friendly at all. We requested maintenance to correct the issue. When he got to the door he was annoyed, evidently, because he was expected to do his job while he was at work. He said, and I quote, "What do you want?" Oh, ok. I tell him the issue with the TV and he said, "No. You can't do that." I asked why, and he said, "I don't know. You just can't." He didn't crack a smile, was dead serious. LOL! I just thanked him for coming and walked him to the door. There were no other amenities at this hotel. They have a rooftop bar, we weren't allowed to go up because we were dressed casually, my husband in "sportswear" meaning a Chicago Bulls jacket and gym shoes, me, jeans and gym shoes. My husband was told he had to wear a blazer or suit jacket to be admitted. So again, no amenities, at least not for us and our resort fees that obviously paid for random people off the street to enjoy, not paying guests. No worries, we went to Theory on Hubbard and had great food, drinks, and fun. Instead of staying the 3 days we had planned on, we left the next day and went to the Embassy Suites. We got 2 drink vouchers PER DAY, per person, PLUS free buffet breakfast. AND we had a suite. It was very clean, modern, the staff was very nice and accommodating, and BOTH TV 's, yes TWO, were larger AND they worked. I would NEVER stay at the Godfrey Hotel again. EVER.
• HI

  Heidi Idieh

  2 days ago
  3.0
  The location is great especially if getting dinner at Fogo De Chao. Fun bars in the area too. Sadly we didn't get to check out the rooftop bar, IO, at the Godfrey. Our room was not ready in time, which was a bummer, and it pushed everything we had planned back. IO also closed early due to an event. Staff tried to make it better by giving us free breakfast. That was nice, but just wish our room was ready and wish that we knew the bar was closing early sooner.
• PL

  Peyton Litteer

  Oct 27, 2025
  2.0
  I would not recommend staying at this hotel. The main issues we experienced were: - Extremely loud - A chaotic event on the rooftop that we were unaware of before booking - Poorly maintained rooms Our room was next to the service elevator which was extremely loud. It sounded like a train was running through the room every 5-10 seconds and we couldn’t sleep. The front desk switched our room the next day, although the front desk person was not very friendly. Our new room was poorly maintained. Wallpaper coming off the wall, curtains were falling apart at the seams, the lampshade was crooked and broken...etc. On top of all that, there was a Halloween party on the rooftop on Saturday and there was a bunch of drunk people crowded around the hotel. They also had an exotic dancer on a pole in the lobby for the occasion which was just too much for me. Never again.
• FM

  Fiaz Merali

  Oct 25, 2025
  1.0
  ⭐☆☆☆☆ Terrible Experience — the Worst “4-Star” Hotel I’ve Ever Stayed In I’ve travelled extensively around the world and can honestly say that The Godfrey Hotel in Chicago is the worst four-star hotel I’ve ever stayed in. From start to finish, the experience has been shockingly poor. The staff are unfriendly, unhelpful, and at times outright rude. There’s no sense of hospitality or warmth — just indifference. The rooms themselves are cold (literally cold — the heating barely works), and despite advertising daily housekeeping, our room was never cleaned. We left the hotel at 9 a.m. and returned around 3 p.m. hoping to rest and recover from jet lag, only to find the room exactly as we’d left it: unmade bed, dirty towels, trash still in the bins. When we called reception to complain, the response was simply, “We’ll send someone now.” That meant we couldn’t rest, couldn’t nap, and our whole plan for the afternoon was ruined while we waited for someone to finally come clean. This hotel completely fails to deliver on even the most basic expectations of comfort or service. Save yourself the frustration — there are much better places in Chicago for the same or even less money. I would never stay here again and would strongly recommend others avoid it.
• SL

  Sarah Lauterbach

  Oct 14, 2025
  1.0
  Outdated and Poorly Maintained — Not Worth the Price I rarely write reviews, but this stay was so disappointing that it deserves to be shared. We upgraded to a suite to ensure a lovely experience — especially since there were three of us and we wanted our daughter to have her own space. Unfortunately, the room was anything but lovely. Everything felt old and neglected. There was hair in the shower drain that wasn’t ours, dust and grime coated most surfaces, and I had to wipe the entire room down myself with disinfecting wipes. The towel rack fell off the wall when I tried to hang a towel. The laminate floors were filthy — I was glad I brought sandals so my bare feet never touched them. The bed was unbearably uncomfortable, creaking with every move, and felt like a spring mattress from the 1990s. Wallpaper was peeling off the walls, and it even looked like there could be mold behind it. I barely slept — it truly felt more like camping than a hotel suite. Because of the Chicago Marathon, there was no option to switch hotels or rooms, so we were effectively trapped for three nights — at an absurd $2,300 total. The only positives were the location, the complimentary mini Fiji water bottles, and breakfast at the onsite restaurant Yasemi. Beyond that, this hotel desperately needs a full renovation and serious attention to cleanliness. We will never stay here again.