We pride ourselves on our honesty and integrity and maintain a high-quality reputation, while not using high pressure sales tactics. We take the time to listen and educate the customer, utilizing services such as professional interior design consultation. We enhance the experience in the showroom by offering a wide assortment of the best quality products from the most innovative and desired brands in the industry. We use the highest quality carpet pad and flooring installers that can be offered to ensure that each floor we put in is of the best quality and service offered to the consumers of Northeast Ohio.
UPDATED: 05/31/25. THEY DID COME OUT AND FIX THE ISSUE.
Will never use them again. The installers were the worst. $ 2500.00 for my bedroom and they drug the carpet up the stairs scratching off the paint of the new stair treads we put up. They left and got a brown marker and tried to cover up the paint where they scratched off. ( the color didn't even match ). You can noticeably see the carpet line. They only took $40.00 off my bill for the stairs and when I called back because of the bad carpet-line, they said they would call me back regarding this... Needless to say. They didn't!
RR
rdnch301
Aug 6, 2019
5.0
Couldn’t ask for better service and prices! They have now completed 4 houses and 2 businesses for me. From solid hardwood, commercial coretec, carpet squares, custom area rugs and the awesome back room deals where you can save 80% off retail. Frank and his staff sure know flooring! Can’t wait to see what they recommend for my next project.
MH
Michael Hetman
Aug 20, 2018
5.0
The Carpet Company has a beautiful showroom with tons of choices and top-notch products. The owners are great to work with!