The Callaway Bank

Reviews

• BC

  Bootsy Collins

  Oct 15, 2025
  2.0
  I've been a customer of this bank since I moved to Missouri in 2009. Would I recommend them to anyone? No. I have not had a debit card in probably a year and a half at least. I have called them up and asked for a replacement to be mailed out on multiple occasions. I've emailed them about it. What happens is that I am told it is on the way, and then it never shows up. The last time I called, the woman on the phone had to update my address because apparently the previous people I spoke with never did, even though I provided the information. I ordered that card probably 3 weeks ago at this point and it still hasn't shown up. Even more concerning is the fact that she said that she cannot even see in the system the last time a card was ordered, despite me requesting one several times. I also got a voice mail from someone at the bank, a very long time after I left a message, who said that unless my card was compromised by fraud, a replacement card would be $25. I work for a different bank whose name I will not mention. We do not charge any sort of a fee for replacement cards, nor do I know of any other bank that does. I finally went in there this past Saturday and had a new card in a few minutes. I don't know if they charged me for it, but if I was, I was not told and will be escalating that. With the Bull Run location closed, it simply isn't convenient to deal with the bank due to both locations being out on the West side of town, and since I work bank hours myself, I can never make it there unless I have a rare Saturday off. I live on the East side and if I need to go to the bank for anything, it takes me about 20 minutes to get to the closest location, which sucks. Last but not least, my overdraft preferences have been changed several times despite me not making any changes to my account. Is it a ghost in the machine? Is it elves? I don't know, but I have stopped caring. I have a personal loan through the bank and once it's paid off, I will probably be closing my account because I can't think of any good reason to continue to deal with them.
• RR

  rene reniker

  Apr 29, 2024
  1.0
  Over 15 minutes calling 4 different branches to talk to a human . This bank has no clue what customer service entails
• EW

  Ellen Wilson

  May 6, 2023
  5.0
  Good location and very friendly employees. The best bank in town!
• RD

  Russ Duker

  Jul 27, 2016
  5.0
  Great personal service, convenient location, good community supporter.