The Bristol Hotel - San Diego

Reviews

• GS

  Gunter Stahl

  Oct 26, 2025
  1.0
  La peor estancia que he tenido. El personal es completamente indiferente y sin ninguna actitud de servicio. No limpian las habitaciones si uno no lo solicita expresamente, y cuando lo hacen, parece que lo hacen de mala gana. Cero hospitalidad, cero atención al huésped. Realmente una decepción total. No recomiendo este hotel a nadie. The worst stay I’ve ever had. The staff is completely indifferent and shows no sense of hospitality or service. They don’t clean the rooms unless you specifically request it, and even then, they do it with bad attitude. Absolutely no customer care. Truly disappointing — I wouldn’t recommend this hotel to anyone.
• TB

  Todd Burleson

  Oct 25, 2025
  1.0
  If you don’t care about connectivity, you can’t beat the rate and location. However, if you need to be even slightly connected to the outside world, don’t stay here. I had a lovely check in process, hotel was easy to find, staff was friendly and everything was good in those areas. After getting to my room on my fifth day of work travel and a little extra time to sit down and respond to emails, I opened up my computer and tried connecting to the internet. Over and over again, across multiple devices, I had issues. Turning everything off and back on multiple times, troubleshooting galore. To top it off, I had no cell service so I couldn’t even use my phone (AT&T). I called down and the very very nice but unhelpful gentleman at the front desk gave me a couple suggestions including working from the lobby and waiting til morning when operations would be in. I’m sorry but I spend a lot of time outside of “my” space when I’m traveling for work, the last place I want to be during my down time is in the lobby. I get that it’s a solution but I wasn’t offered to try a different room or anything like that. So I left. I didn’t stay the night and now they won’t respond to my request for a refund. I’m just a little surprised that a boutique hotel like this doesn’t have better customer service practices in place. All in all, you want cute and boutique and disconnected and you’ll be self sufficient, this is your place. If you might need some assistance or want to talk to the outside world, stay somewhere else.
• JB

  J Butler

  Oct 18, 2025
  5.0
  Great property! I’ve been going to San Diego for years and this was my first time staying at this location. I wish I would have stayed there sooner! I can’t say enough about the staff, very polite & professional! I made an error when booking my room. Robert the Front Desk Agent was very helpful and accommodating in fixing the error. Erick the Valet Attendant was very polite and informative with the parking options. There were several others that I did not catch their names. There was a female Front Desk Agent & Housekeeper and an another male Valet Attendant that were all super friendly and very helpful. The room and amenities were nice and adequate. Good view! Good location, walking distance to the water & Gaslamp. I will definitely be staying there again! Highly recommended!
• MS

  Manu Stan

  Oct 15, 2025
  1.0
  Location is fine. Close to stuff but nothing around really. However the place is as bad as it gets: - give room at 3rd floor, get into the elevator to see a handwritten note that the button for 3rd floor doesn’t work, to use the other elevator. Not really possible since calling the elevator opens the same elevator. Asked reception, got offered another room on different floor…… that did solve the issue but… - room on the different floor had no hot water. Warm after 5 minutes (not exagerating, really more than 5 good minutes). - and to top it up, little bug in the sink in the morning 1* place, avoid.
• JD

  Jessie Dalheim

  Oct 13, 2025
  5.0
  My best friend and I stayed here while we were in town and it was amazing! Robert was one of the main reasons this stay was so great! He was so nice to us when we first arrived after we had a long day at the airport. He greeted us everytime we walked in and out of the lobby, made sure we knew where we were going as we were unfamilar with the city, and overall was super friendly and informative. The location aspect was not rated perfect stars because it is in the middle of the city and with that one can expect to walk by people on the streets.