The Bostonian Hotel Boston

Reviews

• JR

  Jennifer Ruiz

  2 days ago
  2.0
  This hotel, for the price, is insanely over priced and disappointing. My family took cold showers the entire trip because the water wouldn’t get hot in our room. They claimed that if we give it a few minutes it’ll warm up. I spent 20 minutes standing in the shower waiting for hot water that never came.Balcony door handle was broken, so the door wouldn’t stay shut adding to the coldness (after being out in the cold all day, coming back to the room to deal with cold showers and a cold room ) hotel is run down. The restaurant is extremely off putting because every time we walked by it, it had a disgusting sewage smell. We did see people eating there so maybe it’s decent, but the smell grossed me out and we noticed it every single night. Outdated rooms that need maintenance. The shower handle cap was loose/falling off. The sinks wouldn’t drain well and I realized was leaking onto the floor from a pipe. Beds are okay. Was between this hotel and another nearby — for the price difference I wish we should have gone with the other one. Staff were nice overall especially the valet /bellhops. People in front desk were kind as well. It’s in a good spot and that’s about it.
• MW

  Mary Wollgast

  3 days ago
  2.0
  I had a two night stay at The Bostonian a few weeks ago while in town for a wedding. I couldn't believe how run down and terribly maintained this hotel was for $350/night. It looks like they haven't done any maintenance in over 10 years. Our room had no air conditioning. It was so humid in the room we knew we wouldn't be able to sleep in there. After the maintenance person was sent to us for a 3rd time, he remembered that any of the rooms that ended in "18" were in the block that had broken A/C. He said the hotel knew this as they put in window units into the rooms over the summer but since it was now fall they took them out. The front desk told us that no rooms were available to move us to so there was nothing they could do. For some reason maintenance and the front desk weren't communicating so we had to talk to both individually each time we approached them. Every time we spoke to the front desk there was someone else there complaining about something in their room being broken as well. By some miracle then next time we went to the desk and a different person was there, she had no problem finding us a room to switch to. Luckily the new room had air, but here are some of the other issues that we had with maintenance at this hotel : -Refrigerator broken, also only option was an empty vending machine fridge. -Toilet not bolted to floor so it moved around -Sink faucet not installed properly so handle pulled off -A/C didn't work in first room -Window taped all over with duct tape -Bed headboard was missing buttons -No fitted sheet on one of the beds, no mattress protector either. -Both treadmills in the fitness room were not fully operational. One wouldn't turn on. The second wouldn't connect to internet so you couldn't watch the screen so your only option was to stare at yourself in the mirror in front of you to run. Also, it wouldn't detect a user on the belt until I hit above 7.0 speed. -Phone in room wouldn't dial front desk. -No ice buckets apparently at all. A garbage bag of ice was given to us. -Communication between front desk was non-existent. Each time we went down we had to explain issues to whomever was at the desk which changed 3 times within 3 hours and then again the next morning. Also no communication with them to maintenance so we had to keep filling them all in. -I was told I'd have the extra fees refunded for my poor experience. I've now spoken with 3 different people saying it would show up on my account and it's not (3 weeks later). I also asked to speak to a manager and never saw one or was able to reach one. To me this is unacceptable. The manager should be in tune with what's happening with guests.
• KP

  Kayla Perry

  Nov 2, 2025
  2.0
  We stayed here last night while in town for the Celtics game and were really looking forward to a relaxing night following the game, especially since we specifically booked a room with a fireplace. Unfortunately, our experience was disappointing from start to finish. When we checked in, we were told we had been “upgraded” to a different room — but the upgrade didn’t include a fireplace. I explained that we had booked this particular room because of the fireplace, and at first, the front desk said none were available. After some back and forth, they ended up giving us the room we had originally reserved, which I appreciated, though it didn’t set a great first impression. After the Celtics game, we came back to the hotel and asked to have the fireplace lit — again, the entire reason we chose this hotel and room. The woman at the front desk assured me it would be lit within 20 minutes. I told her we were going to the on-site restaurant, 24 North, while we waited. She said, “No problem — go ahead, he’ll still come up and light it.” We were at the restaurant for about 40 minutes, then headed back to the room. On the way, we noticed what looked like an altercation in the lobby and heard someone mention that security was being called. We didn’t want to get involved, so we just went upstairs, assuming the fireplace had been taken care of like promised. Unfortunately, it hadn’t been — no one had come by. I tried calling the front desk with no answer. About 20 minutes later, someone finally picked up and said, “My shift just started.” I explained that we’d been promised the fire would be lit but that it never happened. At that point, we were ready to go to bed, so I told them not to bother sending anyone, but honestly, I expected at least an apology or some acknowledgment. There was none. The next morning, we tried ordering room service, which went straight to an answering machine — in Spanish. I called the restaurant directly and they told us room service will call us. They followed through and they were apologetic and very kind. To be fair, the room itself was clean and the location couldn’t have been better. But we booked this hotel specifically for the fireplace experience — something we didn’t get despite multiple assurances. The lack of follow-through and the poor communication were really disappointing, especially at the rate we paid. Even when we checked out, no one asked how our stay was or seemed interested in hearing about any issues. As we were simply told, “You can just leave, no need to check out.” All in all, the location and cleanliness were positives, but the service and attention to detail fell short. Between the Celtics loss and this experience, it was definitely not the cozy night we were hoping for.
• NN

  N

  Nov 1, 2025
  1.0
  Sent my parents for a two night getaway. They arrived to have no TV service. ONE tissue left in the box. No phone service to call down to hotel concierge to inquire. The balcony attached would not even open. Other guests also in the lobby complaining of same tv and phone service issues. Another complaining no towels in their room. And yet another to have no hot water to their shower. My mom kindly mentioned on her way back to the room there is still no phone cord for the phone. Concierge responded to these matters with barely any care. Specifically to my mom that she doesn’t even need a phone to her room and to use her cell phone…. Excuse me? I am severely disappointed in the choice In hotel I made as a gift to my parents. Let everyone know when looking to choose any other hotel in the area. They have not even give a discount or alleviated any issues with true apology or even an upgrade to make up for these flaws. My parents are just a number as another visitor to the beautiful city of Boston. Choose any neighboring hotel. I ensure your outcome will be better. As will my parents next time. I will continue to spread the negative word. The Bostonian Hotel Boston- you have your work cut out for you. Do better. Treat people better. Fix it.
• BI

  Bobbie Itani

  Oct 22, 2025
  2.0
  We booked an “upgraded” room that was anything but an upgrade. A mini fridge falling apart, they stated they were renovating and offered to bring another mini fridge after the fact. It’s pretty tacky to have a broken mini fridge in an upgraded room at that cost. The balcony door handle was damaged upon arrival, we had trouble opening and closing the door and I hurt my finger opening it. I notified the front desk to fix it immediately before someone gets hurt. Again, the rooms at the cost should be top tier before a guest arrives and is placed in the room. Lukewarm shower water. Small roaches in the bathroom on the last night. Poor housekeeping. We had to request for our bed to be made. We left early and came back in the later afternoon with our room not even touched multiple days. I’ve never been to a hotel where my room wasn’t freshened up what I got back. I notified the front desk on all the issues, I was offered $35 back on bill. A slap in the face. This hotel is below average. The location was the only reliable part. Continue your search for other Boston hotels.