The Addison Hotel, SureStay Collection by Best Western

Reviews

• CB

  Chris Bradshaw

  May 12, 2025
  3.0
  First breakfast eggs, sausage, potatoes. Meager but fine. Second day, Saturday, Eggs, potatoes, eggs with a small amount of scrambled chorizo, no protein. Third day, repeat of second. Come stop being cheap tight wads and stop with this scrambled chorizo bs.
• SH

  S H

  May 8, 2025
  1.0
  Was blind sided by the $100 security deposit when asked and shown it wasn’t listed the said it should have been. When this was asked to be waived since this misleading they say people wouldn’t book the rooms. Wouldn’t wait my time again.
• NP

  Nini Pixie

  May 8, 2025
  1.0
  I booked a room with them and on top of them nor honoring their deal. The hotel required a security deposit that was no specified on third party websites.
• DB

  Destiny Burkholder

  May 6, 2025
  1.0
  Our stay started great the staff was amazing breakfast was great but unfortunately the "manager" Wendy was horrible. We tried paying for the night before and the lady at the front told us we didn't owe. Now I realize we should've pushed further but we thought maybe we paid an extra night. The next day comes and we go to pay for that day to find out we owed nearly $200 for 2 nights and they locked all of our things in the room including our sons ashes. All I wanted was my sons ashes and she was completely heartless and evil about it. We ended up paying $80 to get our son and belongings while the entire time she was at the door harassing my husband's looks, talking about our children just being completely out of line. I was in tears over the whole situation. Wendy also followed us to our car laughing at us the entire time. Now 2 days later and they charged our card over $700 of fraudulent charges. I will be reporting Wendy to the BBB this was a traumatic experience that stemmed from an employee telling us we did not owe a night. If it wasn't for her our experience would have been great at this hotel but please be aware of the manager WENDY. She also gave me false hotel info so we could not contact the owners or her superiors.
• KM

  Kiara Mechelle

  Jun 21, 2023
  1.0
  The front desk guy is rude! He didn't want to give me clean sheets! He also acted very disgustingly about it because he said he was tired and moved from his seat! I could have asked for a different room but I didn't! Management never called