Product Quality
Customers consistently praise the variety and taste of the teas, with specific mentions of favorites like Texas Chai and blueberry green tea.
Customer Service
Feedback is mixed; while many customers highlight friendly and helpful staff, there are several complaints about rude service and poor management experiences.
Cleanliness
Most reviews indicate that the facilities are clean and well-maintained.
Speed of Service
There are complaints about long wait times and slow service during busy periods, particularly at the drive-thru.
Pricing
Customers appreciate the affordability of drinks, but some feel certain items are overpriced, especially when considering portion sizes.