Texas Pools and Patios

Reviews

• MI

  Mike igotropical

  Oct 11, 2025
  1.0
  There was a leak in the lower union of my UV sanitizer according to the home inspector who was hired by the realtor representing the prospective buyer of my house in Leander. I hired Texas Pools & Patios in Cedar Park to fix the leak because that was the company that installed my pool in 2022. David, the technician, inspected my sanitizer on September 22nd, 2025, and told the warranty service supervisor, Brandy, that there was a crack in the Paramount UV sanitizer housing. The inspector wrote in the report that there was a leak in the lower union, not, in the housing. I looked at the housing but didn't see a crack or leak coming from the housing. I hired a Riverway Pool Services to get another pair of eyes to find the source of the leak. Russell, the owner, said that there was a leak in the lower union just as the home inspector claimed. I thought the o-ring in the union needed to be replaced. That was a problem according to Russell, and he replaced the lower union. Just to be safe, he replaced the inflow upper union as well. If one gasket or o-ring goes bad, then the other might go bad as well and soon. I talked on the phone with Brandy from Texas Pools & Patios, and she said that David told her on September 22nd that there was a crack in the UV sanitizer housing. She said that to replace the housing would cost $1,881, and a cheaper option would be to remove the sanitizer and replumb the PVC pipes for $350. Russell charged me $137 which included tax for the parts to keep the uncracked sanitizer and to fix the leak. Brandy said that David, her co-worker, told her that the housing had a crack and the leak was coming from it. When I talked with her after Russell fixed the leak, she said that David, the technician, told her that he thought that the PVC pipe connected to the sanitizer was a part of the housing not a part that was connected to it during the installation of the sanitizer. He told her on October 7th that he knew the leak came from the lower union, not from the housing, which contradicted what he told her on September 22nd. Brandy admitted to me that David told her one thing initially and then changed his story two weeks later after Riverway Pool Services identified and fixed the problem just as the home inspector stated in his report. David, the technician, lied to Brandy to steal money from me. He also could have lied about the ballast needing to be replaced in the same UV sanitizer when he replaced the two UV lamps, which had gone out earlier in June or July of this year. He charged me two service calls instead of one. David, the technician, tried to steal money from me by lying to Brandy, the service manager, about the UV sanitizer housing needed to be replaced because of a false crack. He probably stole money from me when he said that ballast needed to be replaced when he replaced the UV lamps. Riverway Pool Services offers honest services and at the lowest prices in town. Texas Pools & Patios overcharges and lies to prospective customers.
• LD

  Lindsey Denney

  Sep 30, 2025
  5.0
  We’re overall very happy with our new pool and the entire installation experience. Steele, the design consultant, was great to work with. He patiently walked us through multiple design variations before we committed to the final plan. JC, the general contractor, provided excellent customer service. He was responsive, easy to reach whenever we had questions, and did a great job managing all the contractors involved. The project moved along at a steady pace, with no long delays between steps — something we really appreciated. Everyone we interacted with showed genuine care for the quality of their work, and it shows in the finished pool. Our only small critique would be the clean-up at the end. We felt a little more attention to the post-construction cleanup would have made the experience truly flawless. Overall, we’re thrilled with the result and would gladly recommend this team to anyone considering a pool installation.
• CM

  Camden McDonald

  Sep 30, 2025
  5.0
  Just signed with Texas Pool and Patio to build our dream pool at our new house. Our designer Tina, is an artist with her one of a kind custom designs, incorporating all of our asks into pool plans. She is a sweet heart to work with and I can’t speak enough good things about her and her husband.
• SN

  Sara Nadeau

  Sep 29, 2025
  5.0
  We had a pool installed back in April of 2025 - that came nothing short of Clint and the team making every effort they can to make it possible. The attention to details and anticipated needs made this experience so easy! And the customer service even 6 months after the pool was installed is top notch. I can’t say enough good about them! (Adding a picture of the mock up because landscaping is still a work in progress). It’s an absolute oasis in my own backyard.
• TB

  Tom Bryan

  Sep 25, 2025
  5.0
  Super good experience with Texas Pools and Patio. We had issues with concrete cancer and initial pool builder went out of business. Met with Gabriel and Robert. Robert was very knowledgeable and experienced in dealing with our issue. Gabriel met with us routinely and kept us informed throughout the process. He also made sure we were completely happy with the pool construction that was above and beyond our expectations. We would recommend them for any pool construction projects.