Tenaya Springs

Reviews

• CJ

  Chompunut Jea

  Sep 4, 2025
  5.0
  Pulte home is great
• MP

  Mark Post

  Aug 4, 2025
  1.0
  ***READ THIS BEFORE YOU SUBMIT OFFER VIA RAINBOW CROSSING or TENAYA SPRINGS*** I really wish I didn't have to leave a negative review but those involved need to be held responsible for their actions for the extremely bad experience we had trying to purchase a home from PULTE. This review is specific to 2 agents that work for Pulte (That should not be trusted & avoided at all costs!) Ping -Rainbow Crossing Duane - American West On July 5th my wife and I decided to check out the models at rainbow crossing (1st time seeing Pulte homes,) knowing they close at 6pm we arrived at 5:30 to do a quick walkthrough. Upon entering nobody greeted us, only after a few min a lady came out and handed us a sheet with the models/prices, her name Ping was listed on the sheet. She didnt say a word to us, not "hello" or "hi how are you" or "can I assist with anything" and no introduction whatsoever. On our way out at 6pm after viewing 3 models which we loved, Ping was locking up the doors to the models and I asked her a question to which she replied in the most unfriendly and annoyed voice. From that moment on, we knew we wouldn't ever work with her. Shortly after we spoke to our realtors who mentioned they have had nothing but issues there with the rainbow crossing location with other buyers so they suggested another agent (duane) that works at a diff location if were became interested in submitting an offer. > Fast forward to July 25, Monday I drove from home in PHX directly to LV to meet my realtors & Duane and get an offer submitted via duane Friday night, (which he had told us he could do even though it was outside the "quick move-in" 60 threshold)  He mentioned that it normally takes 2-3 HOURS to hear back. > July 26, Saturday - by 2pm when I hadn't heard back I stopped by to see Duane, he said he was working on gathering info on some of the upgrades I asked about and then going to send it thru to Ping to approve. > July 27, Sunday - still haven't heard, reached out to my realtors who called and said duane told them it has to go thru Ping he is unable to submit the offer. > July 28, Monday - 4pm, still no updates. I go directly to rainbow crossing, Ping tells me the house already has an offer and is basically sold. So when did they plan on telling us or our realtors????? I learned that Ping was on PTO and came back on Monday, duane never mentioned that. I never heard back from Duane until Tuesday (4 DAYS AFTER WE SUBMITTED OFFER!!!)  likely only after my realtors gave him an earful for how he handled the situation. After getting additional details supposedly another offer came in on Thursday from another family that bought 2 houses in that community with a diff agent. According to ping who I would never trust said the offer that came in on Thursday went back and forth a couple days but was accepted on Sat. So after sitting in Duane's office and having a nice 90 min conversation with him he expects me to believe that at 3:45 when I left he had no idea that another offer had been accepted on the property we submitted an offer to that he was working on! Absolute BS! We spent 6+ months researching the Las Vegas & which builder we wanted to purchase from, and for this to happen on our 1st offer to buy a home in Vegas is infuriating. To the PULTE Management Team (Annisa/Regina/Frank) I don't think the builder would appreciate 2 of your agents' actions given our excitement to purchase a home from Pulte. It's their direct actions that resulted in this fallout. Even if we were never going to get our offer accepted due to the other offer coming in the day before (which I'm still not believing) rather I believe some shady actions behind the scenes, with the agents having a negative history with my realtors not wanting to give their clients the opportunity to make the first offer, instead give someone who has already purchased 2 homes in that development to buy a 3rd home. I seriously hope this matter gets addressed and actions are taken to see that this doesn't happen to other potential buyers in the future.
• AL

  Anita Lin

  Jul 5, 2025
  5.0
  Very suitable for living, excellent location.
• RL

  Robert Lelis

  Jun 5, 2025
  5.0
  Nice place to live!