Yes, HORRIBLE SERVICE!  The counter help is the worst I've dealt with anywhere, EVER!
Today was the last straw.  I went in looking for a small set screw to repair a dead-bolt lock.  I waited several minutes, while the clerk talked with the customer before me, the only other customer in the store.  During this time, TWO other clerks walked by the sales counter, looked me in the eye, and just kept walking.  No "can I help you." No "we'll be with you in a minute."  Nothing!  So, I asked the first clerk "Is there anyone else working the counter?"  He shouted "CAN'T YOU SEE I'M TALKIN' TO THIS MAN?"  I walked out.
Today's nastiness is nothing new.  It reminded me of my very first visit to Tangi Industrial, way back in 1991.  I was sent there to buy a welder's cap for a class I was taking at SLU.  I stepped to the counter, and was met not with "what can we do for you?" but with derisive comments and stupid questions about my hair (quite long, at the time).
CATHY--you've hired some rude counter clerks.  Please look into this.