This office is just plain terrible at communication. The only time they made a legitimate effort was after I switched agents. We switched agents last week and this office only now started calling us nonstop to "review our policy." Avoid this office. This is the worst agent (and insurance office staff) I've ever encountered.
I wrote a review previously that outlined the incompetence of this office. Then they finally responded due to the negative review. I gave them the benefit of the doubt, deleted the review, and dealt with them for a couple more years. In the end, I can say that they leeched from me for years without providing a service. I didn't switch insurance companies yet, but wow! I'm sure glad that I switched agents. Right now I actually am saving hundreds of dollars (nearly 1k) per year just by changing to a competent SF office.
Stop calling. Too little, too late.
Put more effort into actually doing your jobs and less effort into replying to Google reviews.
ED
Edgar Diaz
Aug 8, 2025
1.0
Very bad experience.
They never answer the phone, and when someone finally does, the person who responds is rude and unhelpful. Every time I tried to solve an issue, I never got a clear solution or any follow-up. I do not recommend this office at all if you’re looking for reliable and accessible service.
TB
T. Marie Batiste
May 27, 2025
5.0
I had the most wonderful experience with Alan Welty Life/Health Account Representative he listened to my needs as I described what I needed in terms of coverages and pricing. He also educated me about the different type of coverages and was so patient as we discussed each to ensure that it fit my long term needs. Let’s just say he NAILED it!
BM
Brittany Molina
Jan 9, 2025
5.0
So far my husband and I have been loving this office and Tammy. He and I had a virtual meeting with Tammy recently and we were both very comfortable and left feeling well informed of everything. She broke down our policy, explained every area in great detail, and answered our questions fully. They have found the best pricing for us within their power and have not held anything back from us.
MW
Mike Wyatt
Feb 5, 2022
1.0
Is not responsive. Has not returned any of my emails or calls for months. Had to call and switch agents. DO YOUR JOB.
Frequently Asked Questions About Tammy Hill - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.