AW
Autumn Wright
Sep 24, 2025
The only reason this is getting a one is because I can’t give it a zero. I pulled up to the Drive-through speaker. The guy asked me to hold please, Next thing I heard was “OK, there we go” So I said, are you ready? Literally nothing for 15 minutes. I probably said “hello?” 20 times. I’m watching cars pull up and pull off From behind me, then, all of a sudden, the speaker kicks back on, and the workers are laughing! Then proceeds to tell me that one of the men that were behind me, that decided to leave, had reached out to them and asked them if they were open, because a woman has been yelling at the speaker with no reply. They proceeded to not give me any apologies. Like it was my fault they left me sitting there. “I mean we all got headsets on,” then I said, it wasn’t the usual, woman’s obnoxious voice. It was a man. And he told me to hold on, and then said “there we go” So, this background voice you hear say “that was me“ again, no apology was said, not even a half of one. I asked for my receipt because I specifically wanted to complain about this experience where it mattered. And he told me he gave it to me, and there was no way for me to get a copy of it. Oh! That was after he had me pull up and sit at the window for an ADDITIONAL 10 minutes. The entire experience was 45 minutes long. I work in customer service. And this is crazy. It’s not fair when you are the only Taco Bell within 30 minutes. Do better. Some of my order isn’t even in there. And none of my tacos have really any substance to them. Barely any meat. Skimpy gross cold and slow. Not to mention RUDE.
Update, I called to ask for a Manager. I recognize that. It’s the man that I doubt with in the window. So I asked for a number for a customer service or corporate that I could get a hold of, and he said they don’t have one. Interesting. What kind of establishment Doesn’t wanna know when they’re restaurant is beyond failing. I spent $25 and my kids were so disgusted they didn’t even eat it.