Business Details
About
Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1305 Mercantile Drive in Highland. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
2.7
563 reviews
5 stars
119
4 stars
84
3 stars
86
2 stars
63
1 star
211
What are people saying?
AI-generated from customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of incorrect orders and long wait times.
Food Quality
Numerous reviews highlighted poor food quality, including stale items, incorrect ingredients, and overall dissatisfaction with the taste.
Cleanliness
The restaurant was often described as dirty, with unclean tables and bathrooms, contributing to a negative dining experience.
Management Issues
Many customers expressed frustration with management's lack of responsiveness to complaints and overall poor operational standards.
Inconsistent Experience
While some customers had positive experiences, they were overshadowed by the majority of negative feedback regarding service and food quality.
- CCcameron crossenOct 29, 20251.0Worst Taco Bell in a 50 mile radius, I’m a Highland resident and idk where to start between waiting 25 to 30 min for disintegrated chicken or a half warmed up taco that maybe was made today all for a private owner to keep the prices higher than any other location will continue to blow my mind.
- PAPaige AllenOct 12, 20252.0Very unimpressed by the staff and my food order. Staff was rude & unkempt. Was told although items were on the KFC menu, they did not ever sell some of them. None of Taco Bell ordered items were labeled so I had no idea which specific special order was what until I opened each burrito/wrapped item up and looked unside. My apple empanada was raw inside & out. As much as I like the company's foods, I don't think I'll be eating at that establishment for awhile.
- EVEm VandersandOct 4, 20252.0Mid experience. So I went inside and ordered a take out order at this Taco Bell, for two $7 boxes and waited over 40 minutes at least for them. I went up twice letting them know I still hadn't gotten it. The food isn't as good as other Taco Bells in the area, I suggest Troy, Edwardsville, or Collinsville if you are craving some Taco Bell; much better
- RRriley rainOct 2, 20251.0yall ever think about drug testing your workers??? dude at the counter was so tweaked out he couldn’t even talk correctly… and then didn’t give me half my order and asked me why i was still standing there. i said im waiting for the rest of my order and he tripped over nothing… how are you tripping over air?? he couldn’t walk or talk correctly… he couldn’t even fully open his damn eyes. horrible rep for taco bell. 😭
- KWK WileySep 24, 20251.0I ordered food online. When I showed up to get it, they informed me that they didn't have even half of what I ordered available. When I pulled away from the drive-thru I could hear everyone inside laughing. The place needs to be shut down.