Service Quality
Customers frequently reported rude and unprofessional behavior from staff, particularly from management, leading to a negative dining experience.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, particularly during peak hours.
Speed of Service
Numerous customers complained about long wait times in the drive-thru, often exceeding 20 minutes, and noted that the lobby was frequently closed.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold, poorly prepared, or incomplete orders.
Staff Attitude
While some customers praised individual staff members for their friendliness, many others experienced a lack of enthusiasm and attentiveness from the team.