Taco Bell

Reviews

• HO

  Hay O

  Oct 1, 2025
  1.0
  The customer service here is an actual joke. I ordered through the mobile app on 9/30 for dinner, got my bag and drove all the way home to Machesney Park just to realize I got somebody else’s order entirely. A different name on the bag and all. Instead of driving all the way across town, I attempted to call and asked for a refund. I first spoke to the young guy who was at the window originally and gave me the wrong order. I explained what happened and he said ABSOLUTELY nothing, ignored me and handed me off to the next person. I then spoke to a lady (I’m assuming manager?) where I repeated myself. She was nice and explained their policy was to take my name so I can get a replacement meal another time. I accepted that with patience and got off the phone. I go THE NEXT DAY for my meal and this VERY PASSIVE AGGRESSIVE old man, was unnecessarily rude about the situation. He consistently made it seem like I was lying or that I was dumb. He also completely disregarded said “policy” and asked me a bunch of questions about my meal and the visit the night before just so I could get my food. When I get my bag, there’s no apology or anything he just slams the window in my face without giving me my drink. I had to wave him down just to get my drink, where he again was going to give me the wrong drink. I don’t know if it was to be a jerk or just genuinely doesn’t care about he is doing. As someone who worked as a manager in the food industry for 8 years, in what universe do you blame a customer for YOU messing up their food? Just sad. I will never be going to this location again.
• CR

  cal ragan

  Sep 28, 2025
  5.0
  this taco bell closes at 3am and fed me the best tacos ever at 252am. vickie and grayson deserve a raise this place had a line out of the parking lot yet they were quick and accurate with all of the orders. 10/10 best tacos i have ever eaten
• HM

  Hunter Minnick

  Sep 25, 2025
  5.0
  Okay the lady who just remade my iced coffee thank you honey. You made my day Brenda. Brenda out her making my day a lot better.
• AP

  AMHN PL

  Sep 21, 2025
  4.0
  Flavor kinda changing in my opinion the beans and flour and beans very bland like paper
• MS

  Mrs Superman

  Sep 19, 2025
  3.0
  Lady was rude at the intercom. I wasn't sure what my name was on the app and gave her a couple ways it could be in there. She was snapping at me short like she was irritated. One of the burritos had a huge hole in it. Not the best experience. I wouldn't return to this location because of it. If I wanted attitude I would have ordered it.