Taco Bell

Reviews

• AL

  Alyssa Lary

  Sep 25, 2025
  5.0
  Fast and friendly. Food well prepared and tasted great! Best TB we’ve been to!
• JJ

  John P. Smith, Jr.

  Sep 9, 2025
  2.0
  Review for Taco Bell Drive-Thru at 675 Belmont St, Brockton, MA 02301 I went through the drive-thru around 2:30 p.m. and unfortunately had the worst customer service I’ve ever experienced at a fast food restaurant. The employee at the speaker and window (she said her name was “Lo”) rushed me through my order and made the process confusing. I wanted to order a value box but simply substitute the beef item for chicken since I don’t eat beef. Her immediate response was “no,” delivered so quickly that I felt pressured and unable to clarify. I settled on just ordering a chalupa by itself, even though it cost me more, because I felt rushed and dismissed. While I was placing my order, she added a bottled water even though I clearly asked for a cup of water—twice. I had to correct her and ask her to modify the order on the screen. Only after she typed it in correctly and I confirmed it did the order finally match what I said. This showed she wasn’t listening, only rushing. When I reached the window, I mentioned that the interaction felt unnecessary and unpleasant. Her explanation was that she had to get every order through in under three minutes. In her own words, being fast was more important than being nice to customers. To make things worse, when I opened my food, the chalupa was thrown together carelessly. The shell was falling apart, and the cheese, lettuce, meat, and tomatoes slid right out into the wrapper. There was no attention to detail in how it was prepared, which matched the rushed service at the window. That summed up the entire experience—speed over accuracy, speed over service, and speed over quality. For that reason, I do not recommend this Taco Bell location.
• DI

  Don Perry III

  Sep 8, 2025
  5.0
  Great new store. Super clean. Service was fast and friendly.
• MD

  Mike DiP

  Sep 7, 2025
  3.0
  What is the point of online ordering if people who walk in while I am waiting for my food get their food before I do. Manager said they are working on it. This place sucks. I’ll drive to five guys instead.
• TK

  todd krains

  Aug 25, 2025
  1.0
  loyal to taco bell and have been here many times but i have to admit this place has the worst service ever. i have never gotten the correct order from this location. they never give the correct sides and sauces. responder at the microphone isn’t attentive at all. disappointed.