Service Issues
Many customers reported poor service, including rude staff, long wait times, and issues with kiosk ordering.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about soggy tacos, missing ingredients, and overall dissatisfaction with taste.
Cleanliness
Customers noted cleanliness issues, particularly in restrooms and dining areas, with some describing unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and noted good food experiences.
Management Concerns
There were mentions of poor management practices, including refusal to take orders at the counter and lack of attention to customer needs.