Food Quality
Customers reported inconsistent food quality, with many experiencing cold or poorly prepared items.
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with complaints about slow service and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and a messy dining area.
Ordering Process
Many customers expressed frustration with the kiosk-only ordering system and the lack of assistance from staff.
Service Speed
A significant number of reviews mentioned long wait times for food, both in-store and at the drive-thru.