HH
hope hastings-erwin
2 days ago
This was by far the worst Taco Bell experience I’ve ever had. I’m not someone who usually leaves reviews, but the level of unprofessionalism I experienced was genuinely disappointing.
I understand Taco Bell isn’t known for five-star customer service, but there’s a basic standard of respect that should always be met — and this location completely missed the mark. When I pulled up to the speaker, the employee audibly sighed as if my order was an inconvenience, despite there being no other cars in line and my order being placed ahead of time through the app. At the window, she rolled her eyes, said nothing the entire time, and then shut the window in my face when I tried to complimented her nails. That kind of behavior is unnecessarily rude and completely inappropriate for someone in customer service.
To make things worse, items from my order were missing. I didn’t catch the employee’s name, but she was a young woman wearing a hairnet with short, square black-and-nude French tip nails with gems.
If you’re looking for a better Taco Bell, I strongly recommend the Broadway location — they’re always friendly, respectful, and efficient.