Customer Service
Feedback on customer service is mixed; while some customers praised the service and specific employees, many reported rude behavior and unprofessionalism from staff.
Wait Times
Numerous reviews highlighted excessively long wait times in both the drive-thru and inside the restaurant, often exceeding 30 minutes.
Food Quality
Customers expressed dissatisfaction with food quality, citing issues such as missing items, incorrect orders, and poorly prepared food.
Cleanliness and Atmosphere
Some customers noted improvements in cleanliness and atmosphere, particularly after management changes, while others reported unsatisfactory conditions.
Management Issues
Several reviews pointed to poor management and staffing problems as contributing factors to the negative experiences reported by customers.