Food Quality
Customers reported inconsistent food quality, with some meals being fresh and delicious while others were cold, soggy, or missing ingredients.
Service Speed
Many reviews highlighted slow service, particularly during busy hours, with long wait times in the drive-thru and for mobile orders.
Customer Service
While some staff were praised for their friendliness and helpfulness, others received criticism for rudeness and poor management.
Cleanliness
Several customers noted issues with cleanliness in the dining area and restrooms, suggesting a need for better maintenance.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, indicating a need for improved order management.