Taco Bell

3.5
978 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 2491 S. State Route 291 in Independence. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
2491 S. State Route 291, Independence, MO
64057, United States

Hours

Reviews

3.5
978 reviews
5 stars
345
4 stars
219
3 stars
179
2 stars
75
1 star
160

What are people saying?

AI-generated from customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Customer Service

Feedback on staff behavior was mixed; some praised friendly service while others noted rudeness and poor communication.

Cleanliness and Sanitation

Concerns were raised about cleanliness, including unsanitary conditions and improper food handling practices.

Speed of Service

Service speed varied significantly, with some customers experiencing long wait times, especially during late hours.

Food Quality

While some customers enjoyed the food, others complained about cold, poorly prepared items and food safety issues.
  • DW
    Donald Waggoner
    Nov 2, 2025
    3.0
    Ive only come here a few times usually late at night around midnight but overall not the worst fast food establishment I've been too. Order didn't take to long to get employees listened and took my order the way I asked for it. Food was okay and was normal taco bell food.
  • KP
    Kimberly Payne
    Oct 8, 2025
    2.0
    Ordered a quesadilla .it was cut in to 4 squares, 2 of the squares had nothing on them.
  • BB
    Boo Boo
    Sep 26, 2025
    1.0
    The absolute WORST Taco Bell!! The franchise owner needs to know how their manager Chris is and how the employees are. I have been coming to this location since I was a kid. I am NEVER coming back to this one EVER!!! Chris was talking to the employees about a "weird rule" where you have to wash your hands when you come out of the bathroom and then have to wash your hands again. Duh.!!! When you wash your hands you then touch the door handle to get out of the bathroom and then touch the door handle to get behind the counter. Of course you should wash your hands again!! How many germs and bacteria are on your hands when you touch those? Makes me wonder if he washes his hands again like he is supposed to and that is so unsanitary if he doesn't!! They have messed up our order the last 2 out of 3 times and on the last trip in, they messed up our order 2 times!! They all talk so loud and use foul language and it starts with the manager, Chris. He let's them do it and even does it himself!! When you tell them what is not right with your order, they look at you with a dumbfounded look on their faces like they don't understand. They will remake it when it's not right, but then the rest of your food gets cold while you are waiting for it to be right! I mean, all you have to do is read the order off your screen and make it like that. It's really not hard. They have the most ridiculous and very inappropriate conversations and you can hear every word, because they are that loud!! Shame on them! We'll go to the sanitary Chipotle across the street and a different Taco Bell from now on! Look at the other reviews from this location repeatedly not getting orders right!! They also do smoke outside the door. We have seen them when we are there and can see them doing it when we sit across the street at Chipotle, because we sit by the window overlooking 291and Taco Bell. So gross!!
  • DJ
    deb johnson
    Sep 23, 2025
    1.0
    Won't take orders at the front. A customer waiting for his food told me I have to order off the kiosk.
  • HS
    Heather Stephens
    Sep 21, 2025
    1.0
    Worst Taco Bell ever. Went to drive thru, no one behind me, asked for a minute to look at the menu. Not even a full minute later they rudely asked if I needed help. Decided to go inside so I wasn’t wasting their time. They met me inside and rudely told me to order at the kiosk. They sat and argued with me about ordering at the kiosk. Chick was rude the whole time. Won’t go back.