JB
Jessica Bates
Jul 20, 2025
It was a typical Taco Bell run, or so I thought. I was in the drive-thru lane, deciding on what I wanted to eat, maybe hoping for a quick stop without too much hassle. But then I encountered Laura. Honestly, her interaction completely changed how I looked at the whole experience. From the moment I pulled up to the speaker, I could tell there was something different about her approach. She didn’t just say the usual “Hi, welcome to Taco Bell, what can I get for you today?” in a robotic way. No, there was actual warmth in her voice. I don’t know what it was maybe it was the slight enthusiasm, or just the way she genuinely sounded like she cared about what I was about to order but I immediately felt like I was dealing with someone who wasn’t just doing their job but was actually invested in making sure everything went well.
I started with the usual a chicken quesadilla and a Cheesy Gordita crunch, nothing too crazy but Laura didn’t rush me. She didn’t rush me at all, which honestly felt pretty rare for a drive-thru. I’ve been in situations where the person on the other side of the speaker is clearly ready to get the order over with as quickly as possible, moving through the steps without a second thought. But Laura wasn’t like that. She took her time to ask follow-up questions, ones that weren’t just for the sake of filling in the blanks but actually showed she was paying attention to what I was saying. For instance, when I asked for a cheesy Gordita crunch, she didn’t just say, “Okay, one Cheesy Gordita crunch , anything else?” No, she actually asked, “Would you like any extra cheese with that?” And the way she asked, it was like she genuinely wanted to know if I wanted the extra cheese, like it wasn’t just a checklist for her to go through.So I would say a 10/10 experience at this Taco Bell. I would also like to add how when I came in last week with my little brother, she was on the other side of the food area, making my meal alone and honestly everything was well portioned, well wrapped, and handled with care. When she called out my name for the order so asked if everything was okay or if I needed anything else. Super great employee and seriously cares about her job.