Service Quality
Customers frequently reported poor service, including rude staff and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted issues with food quality, such as missing ingredients, small portions, and stale items.
Wait Times
Numerous customers experienced excessively long wait times, both in the drive-thru and lobby, often prioritizing drive-thru orders over in-store customers.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the lobby and bathrooms, affecting the overall dining experience.
Staff Friendliness
While some employees were praised for their friendliness, many customers noted inconsistency in service, with some staff being unhelpful or rude.