I want to begin by saying the manager and the front office staff (order taker) are some of the kindest people I’ve come across in all my visits to restaurants and fast-food places. That’s the reason I gave service and atmosphere five stars — they truly went above and beyond to be polite and helpful.
Now for the reason my overall rating is three stars: the food preparation was unacceptable, and it could have had very serious consequences. I’ve never had an order come out so wrong before — food made incorrectly, items missing, and even things I never ordered showing up in the bag. Normally, that’s just an inconvenience, but in this case, it became a safety issue.
On my order, it was clearly written no tomatoes. My wife has a severe, life-threatening tomato allergy. When she got home, I began sorting through the food and discovered tomatoes not only on my meal but also on hers. If I hadn’t checked before she ate, it could have been a medical emergency. That alone is alarming.
I immediately brought everything back. The manager and the front counter staff handled the situation professionally and with compassion. The manager personally instructed the kitchen to remake everything with no tomatoes, clearly telling them in person, not just relying on the order screen. When the food was finished, the manager and I looked it over at the counter. From the outside, it appeared correct, so I took it home trusting the issue was resolved.
However, when I got home and went through the food again, I discovered that my wife’s order had finally been made correctly — but mine was not. My food was still covered with tomatoes, lettuce, sour cream, and other ingredients I did not ask for. After two attempts and a direct warning about a severe food allergy, this level of carelessness is completely unacceptable.
This isn’t just about an order being wrong. It’s about the lack of attention to detail that could put someone’s health, even their life, at risk. Allergies are not preferences. They are medical conditions, and when restaurants don’t take them seriously, it creates a dangerous situation for families like mine.
I truly appreciate the kindness of the manager and staff, but the kitchen staff needs immediate improvement in how they read, understand, and follow orders — especially those with clear allergy notes. This is not just a matter of customer satisfaction; it’s a matter of safety.
Until I can be confident that orders will be taken seriously and prepared correctly, I cannot recommend this location despite the excellent front-of-house staff.