Taco Bell

Reviews

• LH

  L. Hyman

  Sep 20, 2025
  1.0
  Brittney P had a terrible attitude tonight. Her ability to accept a fault and correct was 0/10. Her negative attitude started at the speaker but I remained friendly. The wait was already ridiculous but the car in front of me was given the wrong order (mine). Food Safety states: "When a drive-thru order is given to the wrong customer, food safety rules dictate the order cannot be given back to the correct customer and must be discarded or given to a new customer, as it is considered contaminated once it leaves the restaurant's immediate sight and has been handled by someone else. Restaurants will typically remake the original customer's order and may allow the incorrect customer to keep the unintended food. Why the Food Cannot Be Returned to the Correct Customer Contamination Risk: Once the food has been passed to the wrong customer, it is outside the direct control and sight of the restaurant staff. Any hands that have touched the bag or its contents are now outside the restaurant's food handling procedures, making the food subject to contamination. Handling and Inspection: The bag has been handled by a customer, who may have rummaged through it. For safety reasons, this food cannot be served again to another customer." Why did Brittney and whomever she was being sassy too about my request to have the food remade seem to side with her. I have no idea what happened in the car in front of me for her to turn around and give me the order. I asked her if that was the same bag, which I closely watched, was handed to the previous driver. She said yes and looked at me crazy and started with me attitude because I POLITELY asked her if it can be remade for safety reasons but I shouldn't have had to ask. I will never know if all they did was rewrap it and hand it back. This was poor service all around. There was no greeting nor a thank you. It's unsettling. Her poorly executed actions and behavior along with the lack of apology from her or anyone is why I'm documenting my experience.
• AK

  Anna Kienzle

  Sep 16, 2025
  4.0
  The black girl at the window with the blonde hair tonight opening and shutting the door each time to say nothing each time…then she handed the food out the window and said “you’re welcome” then shut the window right away. Thanks girl?? No customer service.
• LM

  Laura Milligan

  Sep 13, 2025
  1.0
  Super bummed. The day shift seems to be just fine but if you go at night be aware that you’ll likely get nearly no meat whatsoever on whatever you get. I order tacos for almost $14 & the 3 tacos I got had gave me at least 1.5cups of lettuce (even though it was supposed to be removed because I have texture challenges). I had had such a terrible day I couldn’t even pull back through the drive thru because it was the final straw for the day tbh. I just didn’t even have the capacity to wait through the line again while feeling so sick physically & frustrated by the temerity the staff has to short change a customer to such a significant degree. It’s so crappy because this is one of the few quick foods I’ve been able to stomach during my 1st trimester & now there’s no way I can come back at night after two nights in a row have failed so epically that it’s obvious they likely have a manager whose telling them to use the absolute bare minimum as far as ingredients go. I hate when companies do this. The crunch wraps yesterday had so little on them that most of the crunch wraps yesterday didn’t have meat on it period. It’s wild to me considering it’s false advertisement to show a picture of one item but consistently give substantially less to this degree. Please do better.
• JT

  JDM_ Tristan

  Aug 27, 2025
  1.0
  Room temp food, incorrect order and all around mediocre experience. Why is Taco Bell still in business??
• CB

  Cody Beemer

  Aug 24, 2025
  1.0
  Always use the app to place my order, NEVER once has it been ready by the time I got there. Placed a order for lobby pickup, had to wait on the drive through for 50 minutes!!!