Customer Service
Many customers reported poor customer service, including rude staff and issues with order accuracy.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Wait Times
Long wait times reported at both drive-thru and in-store, with some customers waiting over 30 minutes.
Food Quality
Inconsistency in food quality and portion sizes, with some customers receiving poorly made items.
Technology Issues
Customers expressed frustration with the self-service kiosks and mobile app, citing difficulties and a lack of personal interaction.