Customer Service
Service quality is inconsistent; some employees, like Gavin and Rick, received high praise for their friendliness, while others were reported as rude or inattentive.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and long wait times, leading to frustration.
Food Quality
Food quality is generally good, but there are complaints about items being cold, poorly prepared, or lacking ingredients.
Cleanliness and Atmosphere
The restaurant's cleanliness received mixed reviews, with some noting it was tidy while others reported dirty tables.
Ordering Process
The new ordering system, requiring customers to order from a distance or through an iPad, was criticized for being inconvenient.