Taco Bell

Reviews

• DS

  Disha Shah

  Sep 27, 2025
  1.0
  The staff is very incompetent and non cooperative, also extremely rude. The worst place to get your Taco Bell order. Never visiting this store ever.
• BF

  Brian F

  Sep 20, 2025
  1.0
  Hands down the worst Taco bell! So you can understand the process, here's how it goes with these guys. I have a business in the same shopping center as this Taco bell. It literally takes 1 minute to get there. I order on the app 3 Fridays a week average. Usually between 9-9:15 pm for myself and 3 of my staff. The average dollar amount of food ordered is about$25-$30. It's not a lot of food. Oh, I've been ordering here for about the past 5 years. Anyway, We generally wait about 10 minutes and head over and wait in the drive thru line (dining room is not open). When you finally get to the speaker (where you would normally place your order) you tell the employee that you have an online order for so and so. They tell you to pull up to the window. When you finally get to the window they tell you to pull forward because the order isn't ready. Isn't ready? Ok, fine it's Friday night, your busy, I get it. There's usually at least one other car also waiting so you pull up as close as you can to them so you're not blocking those behind. Problem is there's not much space and the cars behind ultimately start blowing their horns at you because they can't get by. Then you sit in your car and wait for someone to open the dining room door to bring you your food. The average wait is about 10-15 minutes. Often times I'll see employees go out of the back door and hang out around the dumpsters. I have some ideas of what they're doing there but I won't put it in this review. After finally getting your food and doing a bag check for accuracy, you notice something is missing from your order. By that time the employee that brought you your food is long gone. So now you've got to drive around and sit in the drive thru line once again. Why? We'll, you can't call them because they don't answer the phone. And knocking on the door does no good because they'll either ignore you or motion for you to go to the drive thru. So annoying. When you finally get back to the window and explain the issue, they without any apology, get you what you are missing. Usually it's an order of chips and cheese or a side of guacamole or something trivial like that. But I ordered it and paid for it so I expect to get it. Last night it took 50 minutes from start to finish. Not acceptable!! The employees at this place move so slow, joke around and generally just don't care about customer service. The only way to complain is on the app. Taco Bell will send you an automated response apologizing for your experience and give you a coupon for a free taco. That's their one and only solution for addressing the issues. My hope is that someone from corporate Taco bell sees this and takes it seriously enough to make changes at this location. I'm going to try the Cobb parkway location next time. Surely they can do better.
• HH

  Henry Hughes

  Sep 6, 2025
  1.0
  That lady, who I think was a manager was very rude, openly complaining about me paying with cash and I will never be going here again, because what kind of restaurant complains about a customer paying with cash. i feel like that’s a normal payment method and i feel disgusted by her.
• FG

  F Garcia

  Sep 1, 2025
  1.0
  This location was so bad that I emailed corporate about it. Even my 12 year old son was disgusted. He ended up vomiting immediately after eating.
• CM

  Cherie Mueller

  Aug 15, 2025
  1.0
  I ordered the discovery luxe box with steak chalupas instead of chicken which I repeated and the lady acknowledged at drive through. I told her that I'd give her my number, she said it wasn't need, I mentioned rewards then she took my number but since it didn't work I accepted that. I got to my office with my food to find that I had the chicken instead of steak and the burrito had a small amount of fillings inside it. I called and was given what I'm assuming was the manager. She said, "since you can't come back, what do you want me to do? I can't lose food?" We may have had a dropped call then when I called back twice she obviously didn't answer on purpose. This is why your reviews suck. We keep you in business by going there I hope you know. There are other fast food restaurants and other taco bells we can go to