SM
Stephanie Maldonado
Aug 31, 2025
Order 437
Restaurant #024562
Ordered at:1:18 am
I normally don’t leave bad reviews, but after two visits in a row with the same type of experience, I feel like I have to. Yesterday, the staff was extremely unpleasant and rude — there was no courtesy, no empathy, and they were openly complaining while taking our order.
We gave this location another chance today with different staff, and unfortunately, it was the same issue. We requested a simple customization to our order, something that every other Taco Bell has always been able to do without a problem (and never been charged for). Both my boyfriend and I have worked at Taco Bell for over three years as managers, so we know for a fact that what we asked for can be done. Instead, the employees acted like they couldn’t or wouldn’t do it, which just comes across as laziness and poor customer service.
It’s frustrating to feel disrespected and dismissed at this location two days in a row. Every other Taco Bell we visit handles requests with professionalism, but here it seems like the staff just doesn’t care. Very disappointing.