Service Quality
Many customers reported poor service, including incorrect orders, long wait times, and rude staff.
Food Freshness
Numerous reviews highlighted issues with food being cold, stale, or poorly prepared.
Cleanliness
Some customers noted cleanliness improvements, but others reported unsanitary conditions and a need for deep cleaning.
Management Issues
Feedback indicated a lack of effective management, with many customers expressing frustration over operational problems and staff training.
Inconsistent Experience
While some customers had positive experiences, many others consistently reported negative experiences, suggesting a significant inconsistency in service and food quality.