JB
Judith Blondel
1 day ago
They actually got our orders correct! Tacos were messy but tasty. Seasoning in meat was perfect with fresh lettuce and tomatoes. Price was just okay. Not overly noisy and it was clean.
So I placed an order at the lutz location, on the app. There is no way that you can cancel the order, I had to call customer service and wait on hold for 10 minutes to speak with somebody, I tried to call the lutz location 12 times, there was no answer, when we got there, we asked Terry to remake the food because it was COLD and she was incredibly rude and said she would not remake the food when we told her what happened. They don't give you an option to cancel the order,
DO NOT COME HERE!!! Terry is a horrible manager, she does not know how to do her job properly, and I will be reaching out to corporate to make a complaint
If someone named abby in there when you order you getting taken care of needs a promotion for real
GB
Gerald Beravis
Sep 30, 2025
We stopped by for a quick, late-night bite, drawn in by the convenient hours and drive-thru. Unfortunately, the experience didn't meet expectations.
Our order had multiple mistakes, including missing items and an incorrect burrito. The service felt rushed and inattentive. While the staff was friendly, the issues with order accuracy and the cleanliness of the dining area were hard to overlook.
This location has potential due to its late closing time, but it needs to work on consistency. We might try a different Taco Bell next time.
JB
Jazmin Flores Beeman
Sep 30, 2025
Absolute worst service ever! pulled up to the window to pay for the order and the lady who was working drive thru on 9/29/25 around 11pm-12am asks for payment. I gave the payment in cash, she asked if i would like the change and i say yes please, she proceeds to roll her eyes and make a face and say, quoted: “oh wow, six cents”. So i say it’s okay you can keep the six cents since you want to complain and have attitude, and im not sure if she has dementia or some sort of memory loss complications but she says, “I never complained, you wanted the six cents so here take it.” Everything she said she had the worst attitude. I wish i could’ve got her name, but she was closer to middle age, Caucasian, and medium brown blondish hair color and light eyes. Cant say i had close to even a moderate okay experience, one of the worst Taco Bell’s I’ve ever been to. The food portions were even under quality. Just all around possibly the most horrendous Taco Bell’s. -100/10, if i could give zero stars, would not hesitate! >:(