Taco Bell

Reviews

• MS

  Mr Sir

  Oct 5, 2025
  1.0
  I pulled in and was one car back from the speaker. There was a solid line to the window and it was 9:15 pm. Very shortly someone pulled in behind me so I was locked in, no backing out now. This made me nervous because I’ve rarely gotten through in less than 15 minutes. 10 minutes in and the line had not moved and inch. I finally got to the speaker and was greeted by AI, which was surprisingly polite, efficient, and accurate. At 23 minutes I got to the window and paid and was given accurate change. As I sat for the next 4 minutes waiting for my food-like product I was wondering why they use an AI order taker. The person in the drive through window was only there to take money, and pass food through the window. They paced back and forth nervously, and I scanned the area and did not see my soda. I had time to contemplate why they didn’t prepare drinks for every order in line instead of pacing. Foreseeing that they were going to forget my soda when the food finally appeared, I had a decision, wait and then remind them of the only other thing they have to do besides take money and pass food through and cause further delay. So instead I decided to tap on the window and startle the person who looked at me like they were shocked someone was at the window, I asked politely for my soda while I waited. They responded by asking what soda I had ordered. The one that comes with the number 7 meal. “Oh yeah! Sorry about that”. 27 minutes later I was on my way home with smashed Mexican pizzas and cold, broken tacos. I would recommend going inside if possible, that way if it looks like it’s going to be 1/2 hr for “fast” food that’s also cold, and in varying states of disarray, you can ask for a refund and leave. THERE IS NO ESCAPE FROM THE DRIVE THROUGH LINE ONCE YOU'RE LOCKED IN!!
• GB

  Gnocchi Ball

  Oct 4, 2025
  1.0
  I don’t know what the heck is wrong with this place or why anyone should be waiting 30+ minutes for a burrito. Seriously save your time and go anywhere else.
• EJ

  Emily Jennings

  Oct 1, 2025
  1.0
  Waited in the drive thru for 40+ minutes, didn’t get my food. Ended up leaving the drive thru along with other patrons who were waiting even longer. It was nowhere near closing time - yet multiple workers were leaving. Absolutely ridiculous- will never go back.
• HK

  Hi’iakaikapoliopele Kekipi

  Sep 24, 2025
  2.0
  Ordered 2 steak quesadillas without creamy jalapeño. It was made wrong so I go back to ask for my correct order. Also ordered 2 nacho cheese cups, didn’t receive any and when asked got told I was lying but they showed my receipt. Got my food wrong again and no nacho cheese. Happened at 6:50 ish.
• BT

  Brianna Tolliver

  Sep 17, 2025
  1.0
  Ordered through the app, after waiting over 15min in the drive thru line, I got home a couple miles away to find I was only given half my order in the bag. Can't call the local number to reach anyone or complain. You would think that having their ordering system fully operated by AI would mean that the humans with brains (?) would be using them as all their job requires is putting the right food in the right bag but I guess not. Good thing Chipotle is now across the street, ill go there from now own when I want fast food that isnt a burger. This place will close within a year if this is how they manage to operate.