Order Accuracy
Many customers reported issues with incorrect orders, missing items, and inconsistent food quality.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor management.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in the bathrooms, affecting overall customer satisfaction.
Food Quality
Food quality was inconsistent, with complaints about overcooked items, stale ingredients, and poor preparation.
Digital Ordering
The shift to digital ordering was met with mixed reactions, with some customers finding it inconvenient and impersonal.