Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes, with some experiences lasting over an hour.
Food Quality
Many reviews indicated a decline in food quality, with complaints about cold, stale, or improperly prepared items.
Cleanliness
The restaurant was frequently described as dirty, with reports of unclean tables, overflowing trash, and unsanitary conditions.
Customer Service
Numerous customers experienced poor service, including rude staff, incorrect orders, and a lack of assistance from employees.
Staffing Issues
Several reviews noted that the location appeared understaffed, contributing to slow service and long wait times.