I never leave reviews, but I'm honestly so tired of missing ingredients on the items I am paying for.
I dislike refried beans so anything that comes standard made with them I ask for without. Countless times I have been given an item labelled "no beans" on the wrapper, bite into it, and there are beans on it. I have also ordered some of the box deals, and had my burrito without beans put into the box that was not labelled "no beans".
Every time I ask for SUPREME tacos of any caliber, I either never receive it supreme, the taco only has tomatoes added, or only had a very minimal amount of sour cream. I have even ordered more than one taco supreme in the same order and been given one with tomatoes added but no sour cream and another with no tomatoes but has sour cream.
Today, I came through and ordered a nacho bell grande with no beans and I, once again, didn't have tomatoes on this item either.
I don't know if it's lack of care, knowledge, or training, but as someone who also works in food service this is ridiculous. I could understand if you are out of an ingredient, but that should be expressed to the customer upon them ordering the item. Please keep in mind this has also been over a span of trips over a few months not once or twice.