Taco Bell

Reviews

• RS

  Rachael Still

  3 days ago
  1.0
  I’ve tried giving this specific Taco Bell a chance more than a couple of times and after today, will not be going back to this specific location. Other locations have been great, this one doesn’t seem to care what they hand out of the window, and forget about it if you have any type of “special request”. They messed up an order 3 times and I just don’t want to go back another time to have them “fix” it yet again. I ordered one of the most popular menu items: a 5 layer burrito. The only things I asked to be changed on my 5 layer was to swap the beef for chicken, add rice, and have it grilled. The first time they gave me a 5 layer with no meat at all and with no added rice, so it was all beans and cheese. The second time of trying to fix the first mistake, they gave me a regular burrito, with only chicken and sour cream. My husband ended up taking both items back over because I didn’t want to deal with them, and he told them the issue, and the workers claimed they remade it correctly. When he showed them what they made, the worker told him “that’s not what I made”….how did we get the item, then? Third time when they gave the 3rd re-made 5 layer, it still wasn’t a true 5-layer because it didn’t have the extra wrap of the nacho cheese layer, but everything else was correct. It’s just the little things that all added up. I normally don’t even write reviews but this was very frustrating for it just being a fast food experience.
• JE

  Jordan Estes

  Oct 14, 2025
  1.0
  It's only right maybe half the time and when it is it's like it sat there since before you even knew you wanted it. Constant bad attitudes and watching people work 2 mins out of every 10 when they are packed. Too much playing behind the line and no leadership or discipline. Mgmt needs to undergo a training refresher to lead and direct better.
• JN

  J Noir

  Oct 12, 2025
  1.0
  It's a real bummer looking at an item on your menu board and being told you don't sell it anymore. Seems it would be pretty easy to update your digital board.
• HW

  Hailey Whitham

  Oct 7, 2025
  5.0
  Honestly best TB I’ve ever been to. They consistently get my order and modifications right, and they’re fast and friendly. No complaints here!
• BW

  Braiden Wright

  Sep 25, 2025
  1.0
  Went through recently to get a couple of the 7 layer burritos, but with no guacamole, as I am severely allergic to avocados. I specify this at the drive thru window, then pay & leave. I get home, and after half of a burrito, I notice the beginnings of a reaction. I peel open the burrito & to my non-surprise, see a thick layer of avocado. I say “non” because this was also after they forgot my sauce and almost charged me for someone else’s order. My wife later called twice to try and reach a manager and the phone rang completely through both times. If you have allergies that you care about, expect generous attention to be paid to them, because workers will apparently include extra of said allergen. 👎 Sadly, I have been loyal customer of this taco bell for too long, and been let down many times. But this has been a serious threat to my health, and I’m sad that I had to come post a public review about it. I’m curious as to what actions I should be taking next.