Taco Bell

3.1
1195 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 12014 Shawnee Mission Pkwy. in Shawnee Mission. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
12014 Shawnee Mission Pkwy., Shawnee Mission, KS
66216, United States

Hours

Reviews

3.1
1,195 reviews
5 stars
316
4 stars
228
3 stars
221
2 stars
99
1 star
331

What are people saying?

AI-generated from customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback varied on staff friendliness; while some praised individual employees for their kindness, others noted a lack of engagement and poor customer service.

Food Quality

While some customers enjoyed the food, others complained about portion sizes, food preparation, and hygiene issues.

Management Issues

Several reviews pointed to poor management practices, including staff communication and overall store organization.
  • JJ
    Jim Allen jr
    Oct 29, 2025
    5.0
    I'm an old gentleman. I can't seem to make fast decisions. When I go here through the drive threw. The lady is kind and patient with me, helps me place my order. The food is always fresh and most of all correct. Thank you Taco Bell
  • GH
    Gregory Heim
    Oct 28, 2025
    3.0
    This location has set a new standard for fast food service. A very low standard. I could have gotten served faster at the authentic Mexican restaurant across the street. You don't go for fast food because of the taste, you get fast food because of the convenience and price point. It took 25 minutes to get a chalupa, nacho bell grande, and seasoned fries. The drive through wasn't busy. There were 5 door washers waiting for their order. And there was 3 employees that came in to work. The place wasn't very busy, but the service was extremely slow.
  • CC
    C
    Oct 14, 2025
    3.0
    I don’t expect much from Taco Bell, but today I ordered their new BEEF nachos only to go home and find that I had literally zero meat 🥴 They tasted pretty good even without beef though so excited to try them again with meat
  • SY
    Sheila Young
    Oct 3, 2025
    5.0
    As a high school teacher with only 25 minutes for lunch, I rely on quick, friendly service—and this Taco Bell location never disappoints. Olivia and Ovionna (I may not be spelling this correctly) consistently greet customers with genuine warmth, even during the busiest rushes. Their demeanor is always calm, personable, and patient, making every visit feel welcoming and stress-free. General Manager Josh clearly sets the tone for a positive work environment. It’s evident that his leadership fosters a team culture where employees feel valued—and it shows in how they treat their customers. The staff moves with impressive speed, handles corrections with grace, and ensures that everyone leaves with a smile. This is hands-down my favorite Taco Bell to visit. Whether I’m grabbing a quick bite between classes or stopping by after school, I know I’ll be met with kindness, efficiency, and care. Thank you, Olivia, Ovionna, and Josh, for taking care of your customers!
  • BR
    Ben Renshaw
    Sep 29, 2025
    1.0
    Horrible experience in the drive through, we were in the drive through line last night at 8pm for 34 minutes, and only 4 vehicles in the line, once we were able to order we then sat at the window for 12 minutes. Food was good but the lack of communication and how long it took was unbelievable. It is usually a pretty slow location but it’s gotten way worse