Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.
Food Quality
Many customers expressed dissatisfaction with the quality and accuracy of their food orders, noting issues like cold food, missing items, and poorly prepared meals.
Ordering Experience
The shift to kiosk ordering was met with mixed feelings; while some appreciated the technology, many preferred personal interaction and found the process frustrating.
Cleanliness
While some customers noted that the restaurant was clean, others reported unsanitary conditions and a generally poor atmosphere.