Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rude or inattentive service.
Order Accuracy
There are frequent complaints about incorrect orders and upselling tactics that frustrate customers.
Food Quality
Food quality is inconsistent, with some customers enjoying fresh and tasty meals, while others report cold or poorly prepared items.
Cleanliness
Cleanliness is a concern, with reports of unsanitary conditions in the dining area and restrooms.
Kiosk Experience
Many customers dislike the mandatory use of kiosks for ordering, feeling it detracts from personal service.