GR
Grady Rabbitt
Jul 20, 2025
We walked in today and, surprise, nobody was at the front counter. No big deal, we figured we’d just order at the kiosk. Not a single employee greeted us, acknowledged us, or acted like we even existed. Whatever, we’ve come to expect the lack of hospitality at this particular store.
After placing our order, I stood at the counter waiting for the drink cups I just paid for so I could get my drink while my food was being made. I could see a group of your employees in the back, clearly busy, but several of them made eye contact with me and chose to ignore me. Not one word. Not even a “hey, we’ll be right with you.” Just blank stares and zero effort.
That’s an interesting tactic, really. I run a parts and service department at a large dealership nearby, and I cannot imagine a world where my employees make eye contact with a customer and don’t say a single thing. That’s not just bad service — it’s blatant disrespect.
Eventually, I gave up and sat down to wait for my food. Sure enough, my name was called, my food was tossed on the counter, and again — no drink cups. I asked the young man who dropped the food for the cups. He handed me one of the two cups I paid for and then walked off before I could say anything else.
At this point, I waved down another employee — a guy with greasy hair and a dirty mustache — and asked him for the second cup. He didn’t say a word, just rolled his eyes, grabbed a cup, and plopped it on the counter like I was a major inconvenience to his very important job of standing around.
This kind of experience has unfortunately become the norm at this location, but today’s visit was one of the worst. If you aren’t going to have someone working the register, fine. But the rest of the crew should be trained to step up and treat paying customers like humans. This was ridiculous.
Not looking for a coupon or a canned apology — just hoping someone reads this and realizes how low the bar has gotten.