Business Details
About
Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1353 Kempsville Rd in Chesapeake. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
880 reviews
5 stars
392
4 stars
204
3 stars
108
2 stars
44
1 star
132
What are people saying?
AI-generated from customer reviews
Service Speed
Customers consistently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20-30 minutes.
Food Quality
The quality of food was frequently criticized, with reports of cold, stale, or poorly prepared items, and incorrect orders.
Customer Service
Many reviews highlighted poor customer service, including rude staff, lack of communication, and indifference to customer needs.
Management Issues
Several customers noted a decline in management quality, suggesting that the restaurant has become poorly managed compared to previous experiences.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and noted that food was sometimes good.
- LOLuke Ochsenreither2 days ago1.0The owner of this franchise needs to shake up this location. I waited 25 minutes in the drive through just to get to the window. Then the employee does not even look at me or make eye contact or say hello. Just hands me drinks. And leans over counter while someone else cooks the food. You pay your people to sit around while there 5+ cars stalled waiting for food?
- E7Enigma 7Oct 14, 20251.0Yuck! 🤢 Came here tonight for a quick bite at around 9:00 PM on 10/14/25 and after the girl took my card to the far register at the front counter even though we were in the drive thru, and then seemed to take an eternity to give it back to me. Weird. So, while she is distracted by the high schoolers at the counter, we're just waiting for what, I don't know. 🤷♀️ Finally we get our food and both the chalupas tasted cold and the shells were hard and extremely tough to chew. Maybe they were stale? This used to be a decent Taco Bell, but for the past several months it's been really bad, especially in the evening.
- SGShawn GastOct 10, 20251.0Paid 3 for a taco with barely any meat in it .. idk how its ok to sell a vegetarian taco . Its ridiculous
- JCJasmine C.Sep 29, 20251.0The food is fine but this is the slowest location I’ve ever been to and it’s not just one time. It’s literally every time you come to this location it’s sooooo slow. Definitely not fast food at all.
- GRGreat ReviewsSep 16, 20251.0Multiple bad experiences. Don't eat here. Pencil thin amounts of meat, very poor preparation of food. If you want food cooked good and to taste like a real taco bell, I recommend the one off battlefield by dairy queen. You will get much better experience that's worth the drive.