Customer Service
Service quality is inconsistent; some staff are praised for friendliness while others are reported as rude or inattentive.
Food Quality
Food quality varies significantly; some customers report fresh and well-prepared meals, while others complain about cold, poorly made items.
Order Accuracy
There are frequent issues with order accuracy, including missing items and incorrect food preparation.
Speed of Service
Drive-thru service is generally fast, but there are complaints about long wait times for mobile orders and in-store service.
Cleanliness and Atmosphere
The cleanliness of the location is noted positively by some, but there are concerns about the presence of homeless individuals nearby.