MH
Michelle Hamilton
4 days ago
Ordered a cantina bowl there are 2 bites of chicken in the whole thing. A kids sprite is 2.79🤦 $14 for a bowl of lettuce and cup of ice. Never again!
The WORST. My boyfriend and I were craving Taco Bell last night so we placed a pick up order on the mobile app. Neither of us eat meat but I also do not eat dairy. Our order last night included items that had been modified to remove tomato, sour cream, cheese, and nacho cheese sauce. Got the order home and they had put cheese, sour cream, and tomato on everything. My boyfriend had to submit a request for customer service to contact him because there is no way to chat or call a direct customer service line. He has not had a response yet. Because he is very thoughtful he surprised me tonight by bringing home a replacement burrito and black bean Crunchwrap that were once again ordered without cheese, sour cream, or tomato. The Crunchwrap they made had tomato on it so he had to go back and ask for one that was made correctly. I took one bite of the Crunchwrap when he brought it home and spit it out immediately. It didn’t have tomato, finally, but they apparently decided to replace the tomato with beef?!? Says clear as day on the order “black bean Crunchwrap.” I don’t eat meat, you guys. Or sour cream. Or cheese. My boyfriend has to fill out another customer service request. Do better. This is ridiculous.
I should have listened to the reviews!
Tonight I received a soaking wet soft taco.. what it was covered with, I do not know. I would give 0 Stars if I could.
JK
Jasmine Kenya
Aug 20, 2025
Been disappointed twice now with this particular Taco Bell. Tried to go through the drive-thru one night and was told they are “only doing DoorDash orders right now.” So they must be understaffed. Went through the drive-thru on a different night and it took way too long! Once I started eating my Cheesy DOUBLE BEEF Burrito (which I’ve ordered multiple times at different Taco Bell’s) it was mostly rice! Not cool.
ST
Steven Thomas
Aug 13, 2025
Never again, got in the drive thru at 9:15 pm didn't get my order until 10:02
When I asked the young lady what had happened, the smart ass who was preparing orders (black) shouts out
And I quote " if you didn't have time to wait why did you come here ? "