Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being rude, unprofessional, and dismissive towards customers.
Wait Times
Many customers experienced excessively long wait times for their orders, often exceeding 30 minutes, even when the restaurant was not busy.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect orders, and concerns about freshness.
Cleanliness
Customers reported unsanitary conditions in the restaurant, including dirty soda fountains and overall lack of cleanliness.
Staffing Issues
Multiple reviews indicated that the location was understaffed, leading to slow service and overwhelmed employees.