I ordered food and drink through Uber eats delivery. The driver used a car to transport. They taped the straw to the lid and straw is soaking wet and lid covered in soda. The driver apologized and said that's how Taco Bell does it. Never ordering from Taco Bell ever again.
AH
Adam Halladay
5 days ago
I’ve never been compelled to write a bad review, ever, but this was the worst experience I’ve ever had in fast food in my life. Placed mobile order while on break for my shift at the hospital, arrived at drive thru and waited in line for 20 minutes to even get to the speaker, and because of the design of the drive thru lane I was not able to leave, so eventually after waiting 5 more minutes at the speaker, i gave my name and order, and waited another 20 minutes only to not receive my food. I went to the door to ask but the doors were locked with several people outside waiting to go in and pick up mobile orders, and no one came to the door. It’s clear that it was being run by a bunch of kids just trying to earn a dollar so I do not blame them. This is not the only review with similar problems so it is clear this is management/ownership issue. I would rather have just lit my $20 on fire, that would’ve been more enjoyable. I will never be coming back
RD
Raymond Dukes
Oct 8, 2025
Very long wait time guy told me they usually make uber eats orders wait about an hour fealty really bad for the hungry customer would never order food from here as id expect it to have grown legs by the time its gotten to me as somone ordering food from here
Oh boy, if your favorite animal is the sloth then this place is for you. Because that is the speed at which you will get your food. I'm currently writing this from the drive through line, and it has been 30 minutes. Plus we did a mobile order soooooo we are kinda in it no matter what. Thanks Taco Bell at Mt Hope.
One of the worst customer service experiences ever. Sent me away without the food i already paid for. I showed up at the drive through having already placed a mobile order. There were maybe 2 cars in front of me. Waited like 15 minutes at the speaker, another car on the other speaker showed up and went through. I tried to get the attention of whoever was at the speaker but heard nothing so I drive up to the window. They told me I have to drive all the way around and go to the speaker again! I told them I was there for a long time and didnt have time to go through again. In the time we sat there debating this they probably could have gotten my order done. But they sent me away instead. Was never able to get my order that I PAID for and I couldn't believe how rude the staff was. Ive worked in fast food before, I know its stressful, but I also know that there is no reason I should have been treated the way I was.