Business Details
About
Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 48 Knox Way in Chapel Hill. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.1
614 reviews
5 stars
208
4 stars
103
3 stars
61
2 stars
45
1 star
197
What are people saying?
AI-generated from customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 30 minutes, even during non-peak hours.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong ingredients, leading to customer frustration.
Staff Friendliness
Despite service issues, several customers praised the friendliness and helpfulness of the staff.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the quality, including cold items and insufficient portions.
Hygiene Concerns
Multiple reviews noted unsanitary conditions, including lack of soap in restrooms and general cleanliness issues.
- KQkoa quickNov 2, 20251.0We were in a rush, came in for fast food and it took 45 minutes. They were not busy, it was a normal Sunday afternoon and they looked short staffed, but still took way longer than expected. Poorly made food, and no communication.
- ILIsaac LindgrenNov 2, 20251.0Took 45 minutes to get my food on a quiet day
- BBBOct 14, 20254.0Stopped in tonight staff was super friendly.
- KSKasen SuSep 24, 20251.0Horrible. They put lettuce in my taco when I specifically asked them not to, and did I forget to mention I am deathly allergic to lettuce? I needed an EpiPen and almost died. Thanks Taco Bell.
- 444xOverland_254Sep 14, 20251.0On 9/12/25 morning hours around 9:15 I had a DoorDash delivery. Found two employees one was busy putting things together I kept on asking “can I get some help please” she totally ignored me but was giving me a side eye mind you I could see my order but it’s behind the counter so I can’t get to it. The other employee was hiding somewhere in the storage she could also hear me asking for help. Stood there for couple of minutes nothing no service. I had to go behind the counter & get the order. Drove round so I can get to the drive through maybe I might get some service that’s when the lady who was hiding in the storage came to the window and all she said is “well the water you took isn’t part Of your order” no apology no explanation. Gave her back the water I was so mad on how someone can be ignored like that the place wasn’t busy just me and knowing I was asking for help loudly yelling & they still didn’t care I was surprised. Definitely not picking up any orders from this place.